UK Standard Delivery: FREE for orders over £100 or £3.99 (2 - 4 Working Days)

UK Express Delivery: £5.99 (Next Working Day - Order before 2pm from Monday to Friday)

Important to note:

• Any orders placed between Fri-Sun will be shipped on the following Monday (excluding bank holiday weekend).
• The above transit times are an aim and not guaranteed. We are not responsible for courier delays & disruptions.
• All deliveries are dispatched via tracked services.
• Pre-order items cannot be sent via Express or Next day delivery service. If your order value is £150/$200 or above we will ship the items that are in stock to you first, and ship out the pre-order items separately once they are available.

USA Tracked Standard Delivery: Free for orders over £100 or £9.99 (5 - 10 Working days)

USA Express Tracked Delivery: £40 (2 - 3 Working Days)

Effective from 29th August, all orders shipped to the USA will be sent on a Delivered Duties Paid (DDP) basis. This means that all applicable duties and taxes will be calculated and collected at checkout, ensuring a smooth and seamless delivery experience without unexpected charges on arrival.

Important to note:

• Orders that are declined by the customer due to customs or duties payments will not be eligible for a refund on the duties paid.
• In such cases, customers may be able to reclaim these charges directly from their local customs or postal authority however, this will be the responsibility of the customer.
• All International deliveries are dispatched via tracked service.
• The above transit times are an aim and not guaranteed. We are not responsible for courier delays & disruptions.
• Please note that shipping times may be longer for those ordering from Alaska, Hawaii, US Territories and APO/FPO/DPO military destinations (5 - 20 Working days)
• Please note we cannot deliver to PO boxes/Lockers.
• Pre-order items cannot be sent via Express delivery service. If your order value is £150 or above we will ship the items that are in stock to you first, and ship out the pre-order items separately once they are available.

Europe Tracked Standard Delivery: Free for orders over £100 or £9.99 (7 - 10 Working days)

Europe Tracked Express Delivery: £30 (3 - 7 Working Days)

Important to note:

• All International deliveries are dispatched via tracked service.
• The above transit times are an aim and not guaranteed. We are not responsible for courier delays & disruptions.
• All delivery addresses must be entered in English.
• Pre-order items cannot be sent via Express or Next day delivery service. If your order value is £150/$200 or above we will ship the items that are in stock to you first, and ship out the pre-order items separately once they are available.
• All product prices include applicable taxes. However, any customs duties or import charges applied by the destination country are not included in our prices and remain the responsibility of the customer. We are not responsible for any such fees incurred upon delivery. Please refer to the policy in your country for further information on any applicable charges.
• We are not responsible for any goods lost in transit; we offer international tracked and signed delivery; this requires a signature upon delivery and gives a tracking number. Please ensure that you provide an address that is correct and up to date.

Canada Tracked Standard Delivery: Free for orders over £100 or £9.99 (5 - 10 Working days)

Canada Express Tracked Delivery: £30 (2 - 3 Working Days)

Important to note:

• All International deliveries are dispatched via tracked service.
• The above transit times are an aim and not guaranteed. We are not responsible for courier delays & disruptions.
• Please note that shipping times may be longer for those ordering from Alaska, Hawaii, US Territories and APO/FPO/DPO military destinations (5 - 20 Working days)
• Please note we cannot deliver to PO boxes/Lockers.
• Pre-order items cannot be sent via Express delivery service. If your order value is £150 or above we will ship the items that are in stock to you first, and ship out the pre-order items separately once they are available.
• We are not responsible for any overseas taxes or customs charges applied to our goods and do not include these in our price of the products; please refer to the policy in your country for further information on any applicable charges. We are not responsible for any goods lost in transit. Please ensure that you provide an address that is correct and up to date.

Australia & New Zealand Tracked Standard Delivery: Free for orders over £100 or £9.99 (10 - 15 Working Days)

Australia & New Zealand Tracked Express Delivery: £40 (5 - 7 Working Days)

Important to note:

• All International deliveries are dispatched via tracked service.
• The above transit times are an aim and not guaranteed. We are not responsible for courier delays & disruptions.
• Please note we cannot deliver to PO boxes/Lockers.
• Pre-order items cannot be sent via Express or Next day delivery service. If your order value is £150/$200 or above we will ship the items that are in stock to you first, and ship out the pre-order items separately once they are available.
• We are not responsible for any overseas taxes or customs charges applied to our goods and do not include these in our price of the products; please refer to the policy in your country for further information on any applicable charges. We are not responsible for any goods lost in transit; we offer international tracked and signed delivery; this requires a signature upon delivery and gives a tracking number. Please ensure that you provide an address that is correct and up to date.

Rest of the World Tracked Standard Delivery: Free for orders over £100 or £9.99 (10 - 15 Working Days)

Rest of the World Tracked Express Delivery: £30 (5 - 7 Working Days)

Important to note:

• All International deliveries are dispatched via tracked service.
• The above transit times are an aim and not guaranteed. We are not responsible for courier delays & disruptions.
• Please note we cannot deliver to PO boxes/Lockers.
• All delivery addresses must be entered in English.
• Orders to Canada over $30 are subject to pay custom duties and taxes upon delivery.
• Pre-order items cannot be sent via Express or Next day delivery service. If your order value is £150/$200 or above we will ship the items that are in stock to you first, and ship out the pre-order items separately once they are available.
• We are not responsible for any overseas taxes or customs charges applied to our goods and do not include these in our price of the products; please refer to the policy in your country for further information on any applicable charges. We are not responsible for any goods lost in transit; we offer international tracked and signed delivery; this requires a signature upon delivery and gives a tracking number. Please ensure that you provide an address that is correct and up to date.

Unfortunately, due to brexit there will now be customs fees for EU orders. We are working on ways to reduce these costs. Please refer to the customs & duties policy in your country for further information on any applicable charges.

To make your holiday shopping stress-free, all orders placed from 1st December to 1st January will have an extended return period until 31st January.

Items must be unworn, unwashed, and in original condition, and the standard returns process applies. Orders placed outside of these dates follow our usual 30-day return policy.

We want you to love your purchase! If you’re not completely satisfied, you can return unworn, unused items within 30 days of delivery, in their original packaging, for a refund.

To start a return, visit our Returns Portal and follow the instructions. You’ll receive a postage label or QR code by email, along with shipping instructions. You are responsible for any return shipping costs, which are calculated and paid in the portal. You may also arrange your own return, but we are not responsible for lost parcels sent outside our portal. Original shipping charges are non-refundable.

Please note:

• Items declined due to customs/duties or returned by the customer are not eligible for a refund on duties. Customers must reclaim these charges from their local customs/postal authority.
• If returning part of an order that included free promotional items, the value of the free items or discounts will be deducted from your refund.
• Earrings, other pierced jewellery, underwear, and perfume cannot be returned for hygiene reasons.
• Gift cards are non-refundable.

Any promotional gifts received with your order (e.g., Golden Week free gifts for qualifying purchases) must be returned in their original condition. If gifts are not returned, their value may be deducted from your refund or billed separately.

Please allow up to 7 business days after the refund has been processed for the refund to be credited to your account. This is down to your bank or card issuer and is out of our control. Refunds will be credited to you via the original method of payment.

In the unlikely event that you receive a faulty item we will be happy to refund you in full or send out a replacement. Please send us an email at hello@33-mm.com within 7 working days of receiving your order and someone from the team will take care of it for you.